Contact Us via Email

Customer service is an essential component of My Metra. We are here to help. To reach us regarding a question, a customer service complaint, a service issue or any other issue, please use the form below. If you have a complaint, please include relevant information about the line, train and/or station you were using, the date and time of the issue and, if you know it, the name or description of the Metra employee involved. Any detailed information you can provide will be helpful in responding to your inquiry/concerns.

  • For Lost and Found information, click here.
  • For our current schedules, click here.
  • For information about fares, click here.
  • For a New Riders Guide, click here.

We appreciate your comments and will do our best to respond to your questions or concerns during our regular business hours, 8 a.m. to 5 p.m. weekdays. If you have a schedule question, please call Metra's Passenger Services Department at 312-322-6777 between 8 a.m. and 5 p.m. Monday through Friday. In the evenings or on a Saturday, please call the RTA Travel Information Center at 312-836-7000.

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Emergencies & Metra Police

Department Purpose Phone
Metra Police Urgent safety or security concerns

Call 911 or (312) 322-2800 or use the Metra COPS app.

Railroad Safety

Safety Non-emergency railroad safety matters 312) 322-6900 x7233 or email (Please do not use this email address for police emergencies. Use the contacts above.)

Travel Information and other Customer Service Phone Numbers

Department Purpose Phone Hours
Metra Passenger Services For service and schedule information, late slips and other customer topics. (312) 322-6777 Weekdays 8 a.m. to 5 p.m.
RTA Travel Information Center

For information about trips that may combine a ride on Metra with a transfer to CTA or Pace. You may also use the RTA Trip Planner.

(312) 836-7000

Mon-Sat. 6 a.m. to 7 p.m.

Lost and Found

Metra’s Lost and Found Offices are located at or near the ticketing areas in the downtown terminals for every line. We encourage people looking for lost items to stop by the offices to see if their items have been found. You may also call the office at the downtown terminal used by your line. Metra and its rail service providers are not responsible for articles left on trains or at stations.

Location Phone Hours
Chicago Union Station (312) 322-4269 between 10 a.m. and 2 p.m.
Ogilvie Transportation Center (312) 496-4751  
LaSalle St. Station (312) 322-6509  
Millennium Station (312) 322-7819  

Accessibility, ADA Issues and Complaints

Metra is committed to ensuring our implementation of public transportation services is fully compliant with Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973. Any person who believes there may be either a: 1) ACCESSIBILITY (e.g., physical barriers) or 2) DISCRIMINATION BASED ON DISABILITY issue may register their complaint with the ADA Complaint Form. This complaint will go directly to Metra’s Accessibility Project Manager for review and response.

Department Purpose Phone Additional Details
Accessibility, ADA issues and Complaints Information and questions related to Accessibility and ADA Issues (312) 322-6766

Accessibility Complaint Form
Formulario de quejas de la ADA
Formularz skargi ADA

Board Meeting Public Comment

To make comments to the Metra Board of Directors at its monthly meetings, please follow the directions here.

Other Contact Information

Topic or service Purpose Phone / Email
Group Travel Information or to make reservations for prearranged travel for groups of 25 people or more. Available on weekends, holidays and off-peak weekday hours (312) 322-6772
Ticket Services Ticket order status/inquiries and information (Weekdays 8 a.m. to 5 p.m.) (312) 322-7092
Revenue Accounting Ticket refund information

Human Resources All HR matters (312) 322-8901
Elevator Status Hotline Information about elevator status at accessible rail stations (312) 322-6925
Office of the Board Matters regarding Board of Directors meetings.

(312) 322-1648

Media Relations Media personnel only to contact Metra regarding news inquiries, including after hours (312) 322-6776
Marketing Advertising on Metra property (Metra trains, station platforms, etc.)

(312) 322-6740

Contracts Filming/Photography Requests (Requests to use Metra trains and facilities for film, television/cable, and photography productions)
FOIA Freedom of Information Act (Requests for public information records of Metra)

(312) 663-3642

Real Estate Department 1) Parking matters (Questions/concerns regarding parking on the Metra system) 2) Real Estate matters (Sales, leasing, acquisitions, easements and rights-of-entry) (312) 542-8189
Procurement Assistance for My Metra for Business account holders in downloading IFBs and RFPs. (312) 542-8357
Community Affairs Department Information and questions related to Community Affairs (312) 322-6753
Office of Executive Inspector General (OEIG website) The Office of Executive Inspector General for the Agencies of the Illinois Governor (OEIG) has jurisdiction over RTA, CTA, Metra and Pace. The OEIG’s jurisdiction encompasses the board members, officers, agents, contractors and employees to investigate, among other things, allegations of waste, fraud, abuse or violations of the State Ethics Act.

(866) 814-1113

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