Lost Articles

Metra and its rail service providers are not responsible for articles left on trains or at stations. Call the numbers below to inquire about lost items.

Station Phone Number Location
Any Union Station Train 312-322-4269 Window 10 at Union Station
Union Pacific Trains 312-496-4751 Lower Level of Ogilvie
Rock Island Trains  312-322-6509 LaSalle Street Station
Metra Electric Trains 312-322-7819 Millennium Station

Lost Tickets / Refund Policy

You can check with the Lost and Found offices if you think you lost your ticket on the train. Chances of recovering it are much greater if you wrote your name and contact information on the ticket.

No refund or replacement ticket will be issued for lost, destroyed or stolen tickets.