Metra seeks public feedback on proposed simplified fare structure

Publication Date
Wednesday, June 21, 2023

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Metra is asking for its customers and the public to comment on the biggest proposed change to its fare structure in its history, a plan for 2024 that would reduce the number of fare zones to four from 10 and change some of the fare options available.

Please click here to take a survey about this 2024 Fare Structure Modification plan. (Survey closes August 6.) Full details can be found here.

Metra also will hold an online open house from 6:30 p.m. to 7:30 p.m. on July 25; customers can register by clicking here.

In addition, informational tables staffed by Metra workers will be set up at the following locations to provide details about the plan and answer questions:

  • July 19: Millennium Station, 3 p.m. to 7 p.m.
  • July 26: Chicago Union Station, 3 p.m. to 7 p.m.
  • Aug. 1: LaSalle Street Station, 3 p.m. to 7 p.m.
  • Aug. 2: Ogilvie Transportation Center, 3 p.m. to 7 p.m.

Feedback about the plan also can be sent to

The proposal aims to create a fare structure that customers can easily understand, that will encourage ridership, that will simplify onboard fare collection, and that meets Metra’s financial and technical constraints. The effort conforms with goals in Metra’s newly adopted strategic plan, including enhancing service to grow ridership, ensuring the riding experience is safe, easy and enjoyable, and innovating to become more efficient and effective.

“As we continue to recover from the pandemic, we have an opportunity and a responsibility to change how we do business and create a better Metra for our customers,” said Metra CEO/Executive Director Jim Derwinski. “A system that is easier to use will draw new riders and further cement Metra as the best transportation alternative – the safest, most affordable and most reliable.”

Full details about the plan can be found here.