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Since the start of the pandemic, we have reviewed everything about how we operate and looked for ways
to do it better and provide our customers with the safest possible experience.

“We know the importance of providing a clean, healthy experience on our platforms and on our trains, and
we know we have to promote safe and healthy practices, such as social distancing and wearing masks” said
Metra CEO/Executive Director Jim Derwinski. “We want you to feel safe and confident using our service.”
Here are 10 reasons you can Commute with Confidence on Metra:

1 The cars have never been cleaner. We spent and announcements. Please cooperate and
the spring deep cleaning our more than 1,000
help us help keep everyone safe.
railcars and Metra Electric Highliners with

6 We are asking everyone to practice social
high-pressure power washers, steamers and distancing, and we are similarly reinforcing
other disinfectants.
that message with signs and announce-
2 We’ve adopted a new regimen to clean, ments. Please, no more than one person
per two-seater.
sanitize, disinfect and inspect all cars at
least once a day, with an extra emphasis on We’ve launched a ridership dashboard
disinfecting high-touch areas as frequently 7 to show how many riders are on our trains
as possible, including using new electrostatic
to help you make informed decisions about
disinfecting foggers. Our intention is to
your trip. Find it at metrarail.com/dashboard.
maintain the cleanliness we have achieved
We’ll add cars to trains or trains to schedules
by deep cleaning.
to maintain that space as long as we can.
We are cleaning Metra-maintained stations
3 multiple times a week, paying special at- 8 We’ll wait in stations longer. We want every-

tention to disinfecting high-touch surfaces, one to stay in their seats and not crowd the
aisles and vestibules before getting off at
and we are using extra crews to increase the
your station. So please stay seated until your
cleaning and disinfecting of downtown sta-
stop—and we’ll give you plenty of time to
tions. And we have asked the municipalities
get off.
or other entities that maintain the stations in
their communities to do the same. We’ve installed two new touchless hand
9 sanitizer dispensers in every car. Our bath-
4 Railcars are equipped with hospital-grade rooms already had dispensers.
MERV-13 filters to keep the air clean. In
addition, the HVAC system on railcars cleans 10 You can use the Ventra app to buy and
and replaces the air on cars 15 times an hour. display tickets, which will eliminate close
interactions with crews and keep everyone
5 Masks or face coverings are a must for the safer. (And the app got an upgrade this fall—
entirety of the ride on our trains, and we are
see story on Page 7.)
reinforcing that message with plenty of signs

The safety and health of our customers and employees is our top priority. We promise you we are doing
everything we can to assure a safe commute, and we promise to stay on top of the latest trends and emerging
technologies to make improvements whenever and wherever we can.

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