Metra and its COVID-19 Response

Jump to


    Metra schedules under COVID

    What schedules are in use ?

    Metra trains on all lines are operating on alternate schedules viewable here. Saturday service is suspended on the SouthWest Service Line. (The line does not have Sunday service, and the Heritage Corridor and North Central Service do not operate on either weekend day.)

    How will Metra adjust service as ridership returns?

    As ridership grows, we are adding cars to trains and trains to the schedule to allow for passengers to physically distance as much as and as long as possible.

    Dashboard showing number of riders per train

    Metra aims for trains that are no more than about half full. We've created a Ridership Dashboard to help riders know how crowded trains have been.

    Metra fares under COVID

    What’s the safest way to pay my fare?

    While Metra accepts cash as payment for fares at ticket windows and on trains, we strongly encourage passengers to buy their tickets with the Ventra app to limit interactions between crews and passengers. Checks are no longer accepted on trains.

    Are there any fare incentives being offered?

    Metra now has a $10 All-Day Pass and strongly encourages customers to buy it in the Ventra app, giving you a “Touch Less, Pay Less” option to ride trains safely and affordably. All-Day Passes bought in the app expire after seven days, so don’t buy them too far in advance. The All-Day Pass can be purchased with cash, but if you boarded at a station where an agent was available, the conductor will charge an additional $5 fee for buying it on the train. (Paper All-Day Passes can only be used on the day of sale.) Starting Feb. 1, 2022, $10 Day Passes will be available only in the Ventra app. A new $6, three-zone Day Pass will go on sale starting Feb. 1, 2022, also only in the Ventra app.

    Doing your part: masks and distancing, etc.

    Do I need to wear a face covering to ride the train?

    Yes, please wear your mask or face covering for the entirety of the ride; the wearing of a mask on public transportation remains both a state and federal mandate. Ticket agents will not sell you a ticket unless you are wearing a mask. Unless you are traveling with family or friends, we are asking you to physically distance as much as possible. And please stay in your seat and do not crowd the aisles or vestibules. Help us help everybody commute with confidence.

    Will I be able to physically distance from other passengers on the train?

    Yes, there is room for riders to spread out on the train and keep their distance from other customers. As ridership grows, we are adding cars to trains and add trains to the schedule to allow for passengers to physically distance as much as and as long as possible.

    Are there hand sanitizers on the trains?

    Yes. we installed two additional touchless hand sanitizer dispensers on each car.

    Metra cleaning under COVID

    Are cars disinfected every day?

    Yes. Metra cleans and disinfects all high-touch areas (such as seats, seat handles, armrests, door handles, handrails, vestibule posts and handholds) as frequently as possible, at least once a day. We also continue to thoroughly clean and disinfect toilets and toilet areas at least once a day.

    What kind of air filters are used on Metra cars?

    You can breathe easy knowing Metra cars use hospital-grade MERV-13 filters to capture airborne particles and clean the air. And the air is going to get even better  we will soon begin installing a new high-tech air filtration and purification system on its cars. Read more about that new system here. Cars also have fresh air dampers that circulate the air and ventilate the cars to improve air quality and safety. The air on a Metra car is recirculated every 4 minutes.

    What is Metra doing to clean the stations?

    We are cleaning Metra-maintained stations multiple times a week, paying special attention to disinfecting high-touch surfaces. We have also asked the municipalities or other entities that maintain the stations in their communities to do the same.

    Is it safe to ride public transportation?

    Yes. Since the pandemic began, Metra has provided millions of rides, and not a single case of infection has been traced back to riding our trains. But don't take our word for it: Studies have shown no correlation between transit use and infection rates. Read one here.

    Our "Getting You Back On Track" Commercial

    A Video About Wearing Face Coverings on Metra

    A Video About Our Cleaning Efforts

    What Other Customers are Saying About Riding Metra

    A Video About Our Touchless Hand Sanitizer Dispensers